Key contact details for existing customers
How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.
Customer Services
- 0800 55 99 11
- 11am-7pm Monday-Friday
- admin@columbusdirect.com
24/7 Emergency Medical Assistance
- +44 20 7902 740
- From within the UK dial 020 7902 7405
- Reverse charge calls will be accepted
Claims
- Policies purchased from 1 January 2019
- +61 2 8256 1770
- claims@fullertonhealthcs.com.au
- Policies purchased before 1 January 2019
- +61 2 9463 3371
- claims@columbusdirect.com.au
View Policy Wording
Request your Policy Documentation
Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.