Key contact details for existing customers

How to get in touch with us if you need to renew a policy, make changes or file a claim.

Customer Services

24/7 Emergency Medical Assistance

  • +44 20 7902 740
  • From within the UK dial 020 7902 7405
  • Reverse charge calls will be accepted

Claims

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

Please complete the details below