Key contact details for existing customers
How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.
Customer Services
- 0800 55 99 11
- 11am-7pm Monday-Friday
- admin@columbusdirect.com
24/7 Emergency Medical Assistance
- +44 20 7902 740
- From within the UK dial 020 7902 7405
- Reverse charge calls will be accepted
Claims
- Policies purchased from 1 January 2019
- +61 2 8256 1770
- claims@csnet.com.au
- Policies purchased before 1 January 2019
- +61 2 9463 3371
- claims@columbusdirect.com.au
View Policy Wording
Request your Policy Documentation
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