Key contact details for existing customers

How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.

Customer Services

24/7 Emergency Medical Assistance

  • +44 20 7902 740
  • From within the UK dial 020 7902 7405
  • Reverse charge calls will be accepted


  • For claims on a policy purchased in 2018 or earlier, please contact Customer Services.


  • For information about our Dispute Resolution Process including how to lodge a complaint please visit our complaints page.

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

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